web@mostyns.co.uk
For Advice, call us on 01202 703 703 — 9.30 - 4.30pm Mon - Fri
Mostyn's Readymade Curtains
curtain stores nationwide, family run since 1950
Terms and Conditions
Contents
- Introduction
- Use of this Website
- Colour Matching
- Cookies
- Privacy Policy & Security
- Updates, Errors & Omissions
- Third Party Links
- Price Promise
- No Quibble Guarantee
- Cut Lengths
- Placing An Order
- Delivery Terms & Charges
- Payment Methods
- Order Acceptance
- Order Cancellation
- Delivery Procedure
- Returns Policy & Procedure
- Resolution of Disputes
- Contact Details
Introduction
Mostyn's wants to provide you with the best experience possible whilst visiting this site, shopping for goods and taking delivery of goods. We are proud of the quality and value offered by our products and want you to be equally satisfied with your purchase.
We have set out in these Terms and Conditions to clearly explain the information we will collect from you, how we will use this information, and how your order will be processed. They specifically apply to the use of this Website and the placing of orders via customer services. They do not apply to our branches. If anything is not clear, then please email service@mostyns.co.uk or call customer service on 01202 703 703 (9.30am - 4.30pm Mon - Fri).
Mostyn's Ltd is owned and based in the UK. The address of the Head Office is:
Mostyn's Ltd.
Avon Works
Bridge Street
Christchurch
Dorset, BH23 1DY
United Kingdom
VAT registration number: 323 2174 95.
These Terms and Conditions are subject to the Laws of England and Wales.
Your statutory rights as a consumer are not affected by these Terms and Conditions.
Use of this Website
Mostyn's will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance. or the introduction of new facilities or services.
This website is for your own personal use and you are not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Mostyn's. All images on the site are copyright Mostyn's 2010 unless otherwise stated.
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.
You understand that you are responsible for all electronic communications and content sent from your computer to us and that you must use the website for lawful purposes only.
Colour Matching
We have taken a great deal of care to ensure that images shown on this website are as accurate as possible. You should be aware that monitors used to view this website can significantly alter the appearance of colours.
For best results you should view your monitor with subdued background illumination, and with contrast and brightness controls set to neutral positions.
You should also set your monitor to a colour temperature of 6500K or use the "sRGB" controller option. There are commercially available colour checking tools that you can use if exact colour matching is a major concern. You should contact your monitor supplier or support organisation if you need help with this.
Cookies
Cookies are used in the online shop to keep track of your cart contents, remember names and addresses when you ask for them to be remembered and, when relevant, keep you logged on.
Cookies are not used in any way that abuses your privacy or security.
Privacy Policy and Security
Mostyn's are committed to respecting your online privacy and recognize your need for appropriate protection and management of any personally identifiable information you provide to enable your order to be processed.
We will protect and secure this information from unauthorised use. We will only pass such information to other parties, such as carriers, if it is necessary for the fulfilment of your order.
Updates, Errors and Omissions
We make every effort to ensure the accuracy of the information published on this website and that the site is kept up to date. However, the documents and images published on this site may contain technical inaccuracies or typographical errors. We make no representations about the suitability of the information and images presented on this site. All such information and images are provided on an "as is" basis. However, should any such inaccuracy or error result in the supply of goods be of unsatisfactory quality or not fit for purpose then we will cancel your order and provide a full refund. Your statutory rights as a consumer are not affected by these Terms and Conditions.
If a price error is made and a product is listed at an incorrect price, we maintain the right to refuse, cancel or refund any orders placed at the incorrect price.
Although we will try to ensure that out of stock or discontinued products are not listed on the site, the fact that a product is shown on the site does not mean that it is currently available for sale.
Third Party Links
This website may contain links to third-party websites and resources. These Third Party Links are provided solely as a convenience to you and not as an endorsement by Mostyn's. Mostyn's has no control over the content on such sites and makes no representations or warranties regarding the correctness, accuracy, performance or quality of any such site.
Price Promise
Mostyn's believe that the combination of price, service and quality they provide is unrivalled. However should you find the same items available elsewhere in the UK at a lower price, we will match that price.
If you have already purchased from us and then find the same item available in the UK at a lower price within 7 days of delivery to you, we will refund the difference.
No Quibble Guarantee
All goods supplied should be of satisfactory quality and fit for purpose. If they are not we will cancel your order and provide a full refund. Your statutory rights as a consumer are not affected by these Terms and Conditions.
On top of this for non-faulty goods, Mostyn's proudly offer a no quibble money back guarantee for all web purchases. We will gladly refund your money should you return the item to us within 7 days of delivery. Please note that different terms, including prices, delivery charges, delivery times and returns policies, may apply to purchases made in one of our stores.
Please ensure that you retain all packaging and that the items you are returning are in their original condition. It is important that curtains do not have their tape header strings pulled. You should follow the returns procedure as laid out below to claim your refund.
Unfortunately we cannot refund the despatch postage and packing and the return postage unless the goods are not of satisfactory quality or not fit for purpose.
Cut Lengths
We are happy to refund any fabric returned to us in its original condition. Please examine the material for flaws/faults before cutting to ensure that it is to your satisfaction. Claims cannot be accepted for any fault after the fabric has been cut. This does not affect your statutory rights.
Placing An Order
- Browse a product of your choice
- If necessary, click on an image to enlarge (it is particularly important to view the enlarged fabric swatch for a detailed view of the material); the swatch dimensions are indicated
- Select the required quantity for appropriate width and drop for curtains and blinds, or the number of metre for fabric by the metre
- Enter the quantity against each size or product that you require
- Click "Add To Shopping Basket" for the corresponding size
- Continue selection of other items
- If you want to make any changes at any time, click "view basket"
- Once your selection is complete, click "Proceed to Checkout"
- Click to enter your delivery details, or use the login form if you have previously registered
- Enter details as prompted
- Choose the appropriate delivery method
- You are then transferred to WorldPay for secure entry of your payment who will send you payment confirmation
All prices shown include VAT.
Delivery Terms and Charges
| Area Covered | Orders under £50.00 |
Orders over £49.99 |
|---|---|---|
| England & Wales Mainland | £5.00 | Free |
| Isle of Wight | £10.00 | £5.00 |
| Isle of Man | £10.00 | £5.00 |
| Northern Ireland | £10.00 | £5.00 |
| Scotland | £10.00 | £5.00 |
| Scottish Highlands & Islands | £10.00 | £5.00 |
During checkout you are prompted first for a country and then a class of service. You should select the options that apply to the delivery address. Selecting the wrong options in relation to the delivery address will result in a delay to your order whilst the discrepancy is resolved.
Payment Methods
Mostyn's use WorldPay® as a secure method of online payment. We accept the following credit or debit cards: MasterCard, Visa, Visa Delta, Visa Purchasing, JCB, Solo and Switch. You should note that not all international versions of these cards are accepted by WorldPay. Mostyn's has no control over the rejection or acceptance of your card; it is entirely a matter between you and WorldPay. Neither does Mostyn's know or have access to your card number or other details.
Due to the large volumes of attempted fraud on the Internet most banks will now only authorize secure payment from your card if we are delivering your goods to your registered credit card address. If you do not give us your registered card address your payment will be failed by our card handlers as an attempted fraud.
You can choose to pay by cheque. The cheque together with your order and contact details should be posted to Customer Services at the address shown below. Your order will not begin processing until your cheque has cleared. this usually takes between 7 and 8 working days. Upon receipt of your cheque, we will notify you of an expected date for dispatch of your goods.
Order Acceptance
You will receive an email within a short period of time confirming that your order has been placed.
Within 8 working hours of receiving your order, we will perform an initial check on stock availability and your order details. We will email you if we have any queries or if we require further information. Should there be a problem with stock availability, we will let you know how long we expect it will take for stock to become available. You will be offered the options of: waiting for stock, switching to a mutually agreed alternative (there may be an extra charge or a refund due and this will result in a new contract for the supply of the agreed alternative) or cancelling your order with a full refund.
Order Cancellation
You may cancel or amend an order at any time between placing the order and the goods been packaged for despatch. You still have the option of our No Quibble Guarantee after this time (see above), but this may mean that you incur postage and packing charges.
Delivery Procedure
Mostyn's use independent carriers to deliver your goods. We will deliver within 5 working days of receiving your order provided the item is in stock. If there is an unexpected stock availability problem as we are picking your order, we will contact you and offer the options of: waiting for stock, switching to an alternative (there maybe an extra charge or a refund due) or cancelling your order.
Delivery will be attempted by the carrier to the Delivery Address supplied by you with your order. If delivery cannot be made a card will be left. You will then need to contact the carrier as per the details on the card to make arrangements for collection from the carrier's depot.
Returns Policy and Procedure
We want you to be pleased with your purchase, if for any reason this is not the case. Please follow this procedure:
- Ensure that you retain all packaging and that the items are kept in original condition.
- With curtains, it is particularly important that the header tapes are not pulled.
- Within 7 days of delivery, contact our Customer Services to obtain a returns number. It is important that we know a return is due so that we can contact you if it does not arrive.
- Arrange for the return of your goods, including all packaging and clearly labelled with the returns number, to:
Returns- Mostyn's Ltd.
- Avon Works
- Bridge Street
- Christchurch
- Dorset, BH23 1DY
- United Kingdom
- You will need to make your own arrangements to return the goods to us once you have obtained a Returns Authorisation number from Customer Services. Please enclose any necessary paperwork and ensure that the package is clearly marked with the Returns number.
- Upon receipt of your goods we will inspect them for fault. The No Quibble Guarantee will apply if the goods were received by us within 7 days of you receiving a returns number. Also the goods need to be in original condition or for there to be a manufacturing fault. We will contact you and let you know the results of our inspection.
- If the No Quibble Guarantee applies, you will be offered your money back, a replacement product or an alternative. There may be an additional cost or a refund for an alternative should there be a difference in price. The choice of which option to choose will be entirely your own.
- Unless we consider that a manufacturing fault exists, we will not refund the cost of delivery and return postage and packing.
- Should you disagree with the results of our inspection, you should refer to the section on Resolution of Disputes below.
Your statutory rights are not affected by this Returns Policy and Procedure.
Resolution of Disputes
Our aim is to resolve your complaint straightaway.
If we haven't resolved your complaint within 7 days, we will contact you:- Explaining why we haven't managed to resolve your complaint
- Let you know how long we expect to take to resolve it
- Giving you the name of the member of our staff who is dealing with your complaint
In rare cases, where we cannot resolve the complaint, we will keep you up to date with the progress toward resolution.
In the case where your complaint is particularly complex, Customer Services will pass your case to our senior management who will continue to try to resolve it.
In the unlikely event we can't reach an agreement with you, we will send a letter to the delivery address explaining our final position, or giving reasons for the delay in resolving your complaint and an indication of when we expect to reach a conclusion. In all cases we will endeavour to conclude the dispute within eight weeks.
Mostyn's Contact Details
All our contact information can be found on the Contact Us page.
Get in Touch!
Copyright ©2010 Mostyn's Ltd
Mostyn's Ltd, Head Office, Avon Works, Bridge St, Christchurch, Dorset, BH23 1DY. UK
UK Telephone 01202 703 703 Outside UK +44 (0)1202 703 703 Email web@mostyns.co.uk
Company registration number: 2343900 VAT no: GB 323 2174 95
Name & Registered Office: Mostyn's Ltd, C/O 6th Floor Dean Park House, 8-10 Dean Park Crescent, Bournemouth, Dorset BH1 1HP. UK
